As we welcome our Head of Technical and Training, Dean Proctor, to our team, let’s look at why we offer training at Esprit.  Most of our competitors don’t, so why do we think it’s such an important part of our package?

Firstly – let’s consider the training that we offer, both to new and existing customers. When you buy an Elite kit, training is offered free at our training centre in Staffordshire, or available for a reasonable fee at your place of work. We offer a selection of training options, including full IMI accredited training, refresher training and more. So, if our kit is easy to use, and the training manuals are on our website for free, why do we offer in person training as well?

Through our 40 years in the windscreen repair business, we have found that people who receive in person training feel more confident, get better results and really understand the process of windscreen repair, meaning that you get great results every time – which means you keep repairing, keep improving and even feel confident repairing cracks and trickier breaks. This is great for your customers, saving them money on the cost of a replacement windscreen, and in turn, great for us, because a happy customer is a repeat customer! We want our customers to love our product so that you keep using it, and might even recommend us to other potential users.

We also love the opportunity to meet our customers and talk to you about your needs and your business. This is why we’re so pleased to have Dean on our team – Dean is a technical specialist with years of experience, so we’re confident that if you have any issues with your repairs, he’ll be able to help, and we know that you’ll leave your training session feeling confident and prepared to face any type of repair.